Privacy Policy

This Policy provides you with information on the way Odrion AI, acting either as Data Controller or, where applicable, as Data Processor, processes and protects personal data which are collected lawfully, either by electronic means or in any other way, within the context of your visit to our website https://odrion.ai/, your communication with us, your request for information, a demo or services, your use of our products and services, or any potential cooperation with us.

Given that we may process your personal data, your privacy and the protection of your personal information are important to us. Therefore, we aim to process personal data in a lawful, fair and transparent manner, in accordance with Regulation (EU) 2016/679, the General Data Protection Regulation (“GDPR”), and any other applicable data protection legislation.

For any questions regarding this Policy or the way we process your personal data, you may contact us at info@odrion.ai.

What personal data do we collect?

When you visit our website, contact us, request information, request a demoor otherwise communicate with us, we may collect basic identification and contact information, such as your first and last name, email address, telephone number, company name, job title and any other information that you voluntarily provide to us through forms, emails, calls or other communication channels.

When you or your organization enter into a business relationship with Odrion, we may process additional information that is necessary for the management of such relationship. This may include business contact details, contractual information, billing or invoicing information, correspondence, support requests and information required for the provision, management and improvement of our products and services.

When you use Odrion’s products or services, we may process information relating to your use of the service. Such information may include user account details, usage logs, technical information, activity data, prompts, queries, instructions, uploaded content, files or other information submitted through the service, depending on the specific product, configuration and agreement in place.

Where Odrion processes personal data on behalf of a customer, Odrion may act as a Data Processorand the customer may act as the Data Controller. In such cases, the processing of personal data is governed by the applicable agreement, data processing agreement or service terms entered into with the customer.

We do not request and our intention is not to process special categories of personal data, such as data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data, data concerning health, data concerning sex life or sexual orientation, or data relating to criminal convictions and offences. Therefore, you are kindly requested not to provide such types of data to us, unless this is strictly necessary and there is a valid legal basis for doing so. If such data are provided to us, we will process them only to the extent permitted by applicable law and only where necessary for the relevant purpose.

When you visit our website, we may also collect certain technical information, such as your IP address, browser type and version, device information, operating system, pages visited, date and time of access, referral URL and general information about your interaction with our website. This information may be collected through cookies or similar technologies.

Cookies

We may use cookies and similar technologies on our website in order to ensure the proper operation of the website, monitor its performance, understand how visitors interact with it and improve the user experience.

Cookies are small text files stored on your device when you visit a website. Some cookies are strictly necessary for the operation of the website, while others may be used for analytics, preferences or marketing purposes, where applicable.

Where required by applicable law, we will request your consent before using non-essential cookies. You may manage or disable cookies through your browser settings. However, if you choose to disable certain cookies, some parts of the website may not function properly.

How do we use your personal data?

Odrion processes personal data only where necessary for specific, explicit and legitimate purposes and provided that an appropriate legal basis applies.

We may process your personal data in order to respond to your enquiries, provide you with information about our products and services, arrange demos, meetings or calls, manage our relationship with you or your organization, provide and support our services, create and manage user accounts, process payments and invoices, provide customer support, improve our website, products and services, monitor the performance and security of our systems, prevent fraud, misuse or unauthorized access, comply with legal or regulatory obligations, send marketing communications where permitted by law, and establish, exercise or defend legal claims.

The applicable legal basis may be the performance of a contract with you or your organization, or the taking of steps prior to entering into such contract. This applies, for example, where we provide services, manage accounts, respond to service-related requests or process information necessary for a business relationship.

In certain cases, we may process your personal data based on your consent. This may apply, for example, where you subscribe to marketing updates or accept the use of optional cookies. You may withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

We may also process personal data where this is necessary for compliance with our legal obligations imposed by applicable laws.

In addition, we may process personal data on the basis of our legitimate interests, provided that such interests are not overridden by your interests, rights or freedoms. Our legitimate interests may include the operation and improvement of our website and services, communication with business contacts, development and improvement of our products, protection of our systems and information, prevention of fraud or misuse, business administration, analytics, and the establishment or defence of legal claims.

AI and automated technologies

Odrion provides AI-powered products and services. As part of such services, personal data may be processed through automated systems or artificial intelligence technologies, depending on the relevant product and the way in which the service is used.

We aim to process data used in connection with AI technologies in a responsible, secure and transparent manner. Unless otherwise agreed with a customer, Odrion does not intend to use customer-provided confidential data or personal data for the training of public AI models.

Where customer data are processed within Odrion’s services, such processing will be governed by the applicable customer agreement, data processing agreement or service terms. Customers are responsible for ensuring that they have the necessary rights, permissions and legal bases to submit personal data to the service.

How long are your data stored?

Odrion stores personal data only for as long as necessary to fulfil the purposes for which they were collected, unless a longer retention period is required or permitted by law.

Personal data collected through contact requests or enquiries may be retained for as long as necessary to respond to the request and manage any follow-up communication. Personal data relating to customers, contracts, billing and business relationships may be retained for the duration of the relationship and for any additional period required for legal, tax, accounting or regulatory purposes.

Personal data processed for marketing communications may be retained until you unsubscribe or otherwise object to receiving such communications. Technical logs and security-related data may be retained for a limited period necessary for security, troubleshooting, system integrity and performance monitoring.

When personal data are no longer required for the purposes for which they were collected, we will delete them, anonymize them or securely archive them, as appropriate.

Are your data secured?

We apply appropriate technical and organizational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, unauthorized access, misuse or any other unlawful form of processing.

Such measures may include access controls, authentication procedures, encryption where appropriate, secure hosting environments, monitoring and logging, internal confidentiality obligations, data minimization practices, security procedures and incident response processes.

Access to personal data is limited to authorized persons who need such access for the performance of their duties or for the provision of the relevant services. Although we take reasonable measures to protect personal data, no system, website or method of transmission over the internet can be guaranteed as completely secure.

Users are responsible for maintaining the confidentiality of their account credentials and for ensuring that any information submitted to Odrion is accurate, lawful and appropriately protected.

To whom might we disclose your personal data?

In order to operate our business, provide our services, respond to your requests or comply with legal obligations, we may disclose personal data to third parties where this is necessary and lawful.

Such recipients may include hosting and cloud infrastructure providers, IT and security service providers, analytics providers, customer relationship management providers, email and communication platforms, billing or accounting providers, professional advisors such as lawyers, accountants or auditors, business partners where necessary for the provision of services, public authorities, regulators, courts or law enforcement bodies where required by applicable law.

We require our service providers to process personal data only where necessary, to apply appropriate security measures and to comply with applicable data protection requirements. Where required, we enter into appropriate contractual arrangements with such providers.

Within the course of our business operations, personal data may be transferred outside the European Economic Area. Where such transfers take place, we will ensure that appropriate safeguards are implemented, such as an adequacy decision by the European Commission, Standard Contractual Clauses or any other lawful transfer mechanism under applicable data protection legislation.

What are your privacy rights?

Subject to the conditions and limitations provided by applicable legislation, you may have the right to request access to and obtain a copy of your personal data processed by us, request the correction of inaccurate or incomplete personal data, request the deletion of your personal data, request the restriction of processing, object to the processing of your personal data, request the portability of your personal data, and withdraw your consent where the processing is based on consent.

You also have the right to lodge a complaint with the competent data protection authority if you believe that the processing of your personal data violates applicable data protection law.

You may exercise your rights by contacting us at info@odrion.ai. We may need to verify your identity before responding to your request. We will review and respond to your request within the time limits provided by applicable law.

Marketing communications

Where permitted by applicable law, we may send you communications regarding our products, services, updates, events or other information that may be relevant to you or your organization.

You may opt out of receiving marketing communications at any time by using the unsubscribe link included in our emails or by contacting us at info@odrion.ai.

Even if you opt out of marketing communications, we may still send you non-marketing communications, such as service, security, legal, billing or administrative notifications.

What else should you know?

Our website may contain links to third-party websites, tools or services. Odrion is not responsible for the privacy practices, security or content of such third-party websites or services. You are encouraged to read the privacy policies of any third-party websites or services that you visit or use.

Our website and services are not intended for children under the age of 16, and we do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without appropriate consent, we will take steps to delete such data.

This Policy may be updated from time to time in order to reflect changes in our practices, technologies, services or legal requirements. The updated version will be made available on our website with a revised “Last updated” date. You are encouraged to review this Policy periodically.

Contact us

If you have any questions or concerns about this Policy or the way Odrion processes personal data, or if you wish to exercise any of your privacy rights, please contact us at:

Odrion AI
Email: info@odrion.ai
Address: [Company Address]
Website: https://odrion.ai/